- 15 Jul, 2025
Imagine traveling with Hong Kong's flag carrier, Cathay Pacific, renowned for its friendly and cheerful flight services. Cathay Pacific serves 83 cities worldwide and operates in over 60 countries. There are over 25 million passengers who choose Cathay as their flying partner each year, among whom are many older individuals. On Cathay Pacific, a range of exclusive and special services is offered to older or senior passengers, including discounts, special assistance, and more. Let's try to understand what these special perks are offered to the senior travelers.
Does Cathay Pacific Offer Special Services for Elderly Passengers?
Cathay Pacific offers numerous services to the passengers, and aged travelers require extra care and attention. Here are some of the popular services every Cathay Pacific senior traveler will get:
Faster Check-in
Senior travelers of Cathay Pacific will have a quicker check-in process when traveling from Hong Kong International Airport (HKG). The fast check-in will be available from the particular check-in counter, which is available in Area C of the Check-in Hall of the HKG airport. In any case, where you are a senior traveler and departing from an airport other than HKG, you must reach out to the airport ground staff at the check-in counter for assistance.
Mobility aids storage
Cathay Pacific allows senior passengers to carry mobility aids on board the aircraft if necessary. These may include canes, crutches, and walkers, but each passenger must ensure that they can be safely stowed within the cabin. For the carriage of any mobility aids on board, you must contact Cathay Pacific through any means in advance so that the airline can make necessary arrangements for your special assistance before, during, or after the flight.
When traveling with your wheelchair
- Yuo can easily use your manual or battery-powered wheelchair till the departure gate and later that airport facilities permit would be needed for, transportation to the plane's door.
- All narrow-body aircraft of Cathay Pacific accept wheelchairs up to 55 W x 55 D x 45 H (inches). Except for other aircraft, the size requirements for the wheelchair would be 55 W x 55 D x 60 H (inches). These size requirements are included with the wheels and handles.
- Kindly carry the information about the user manual for your wheelchair and the batteries.
- Senior passengers with disabilities are not charged for transporting wheelchairs at Cathay Pacific.
How to Book Wheelchair Assistance with Cathay Pacific?
Booking mobility assistance, such as a wheelchair, with Cathay Pacific is quite easy compared with other competitive airlines. Remember that the Wheelchair service is available for Cathay Pacific passengers who require mobility assistance, including attendants, as well. They are limited in number, so they must be booked as soon as possible. To book wheelchair assistance at Cathay Pacific, you must contact its customer service in advance, but no later than 48 hours before the flight departure; otherwise, Cathay Pacific may not arrange any wheelchair service and ensure a smooth and safe journey.
Via Phone call: If you want to add special assistance right now, then you can simply use the Cathay Pacific customer service number, +1 (833) 933 2244, and make a phone call. Speak to the executive and ask them for wheelchair assistance for your itinerary. Below is the call process described to you.
- For special assistance, contact them using the Cathay Pacific phone number as given.
- Follow an auto-generated process by selecting the right option per your request. Here, choose special assistance/mobility assistance if prompted.
- You will connect with Cathay Pacific's official representative once the waiting or holding period is over.
- Talk to him about needing a wheelchair or any other special assistance.
At the Airport: You can easily reach out to the Cathay Pacific help desk and speak to any ground staff there. If you are a senior traveler or someone who is physically disabled, then the agent will provide you with a wheelchair at no cost, but do remember that such assistance is limited and allotted ona first-come first first-served basis.
What Are the In-Flight Comfort Options for Seniors on Cathay Pacific?
There are numerous in-flight comfort options for seniors available on board, among which popular ones include mobility assistance, medical assistance, comfortable seats, meals, and others.
Can Cathay Pacific Accommodate Medical Equipment on Board?
Yes, if you have your own medical equipment (MEQT), since Cathay Pacific has strict guidelines and does not provide any medical equipment (MEQT) on board. If you want to carry your own medical equipment (MEQT), then you must provide Advance notice, and devices can be used consistently with applicable safety. It is also important for passengers to be medically fit to travel completely without extraordinary medical assistance.
How Does Cathay Pacific Support Seniors at Airport Check-In?
Cathay Pacific supports their senior travelers by making their check-in fast from a special check-in counter made only for them to minimize their waiting time at the airport.
What Are Cathay Pacific's Policies for Senior Discounts or Offers?
There are no specific policies for senior discounts or offers on Cathay Pacific, but one must take advantage of the offer within the offer period and read the terms and conditions as confirmed with the offer on the discount page. Also, the senior traveler must be at least 65 years old or older than the age limit set for such older travelers, which is 65 in most cases.
Things to keep in mind while selecting Wheelchair assistance
Certain things must be considered for passengers willing to add a wheelchair or special assistance to their flight itinerary. Some of the significant points are given below in easy-to-understand and straightforward points.
- Only one wheelchair is allowed per guest at no cost for the checked baggage.
- Charges will apply to any additional wheelchairs or any special assistance.
- Wheelchairs would be given on a first-come, first-served basis.
- Although wheelchairs cannot be used on board, Cathay Pacific does offer an onboard wheelchair to assist its guests.
- Any mobility aid must fall under the restricted weight and size per the rules.
- All passengers who require special assistance should notify Cathay Pacific at least 48 hours before the scheduled departure so that they can better prepare for the passenger's arrival at the airport.
