Cathay Pacific Flight Change and Cancellation Policies - Fees, Refunds & More

If you need to change your booking, use Manage Booking, and in some situations, the airline might waive or lower the fees, especially for tickets booked under certain rules. If you cancel your reservation within 24 hours after booking, it is free. When you purchase a Cathay Pacific ticket from the official platform online or via the Cathay Pacific app, booked over eight days in advance, you may cancel your ticket without extra charge within 24 hours of booking. 

• Cancellation fees: Should you need to cancel your booking past the 24-hour cutoff, a fee will be charged. If the ticket is fully unused, then it can be cancelled for a fee of USD 120 or 17,000 Asia Miles, and this can be up until its expiry date. 
• Changes: Yes, it is possible to make changes in booking online, and here you need to understand that you will be charged a booking and ticketing service fee of USD 40 or 6,000 Asia Miles per booking, per occurrence. 
• Redemption tickets: When you do not use all your redemption award ticket, you can apply for a refund through Manage My Booking or by talking to Customer Care. If only part of a ticket is redeemed, no refund will be given. 
• Travel agencies handle your bookings: Travel agents should be contacted directly if you want to cancel or arrange a refund. 

Important Notes: Flights are not eligible for the 24-hour free cancellation rule if the departure is within eight days. Using a discount code for your booking means you cannot cancel for free within 24 hours, as of June 3, 2024. 

How to Cancel or Change Your Cathay Pacific Flight?

To cancel or change a Cathay Pacific flight, just log into Manage Booking on their website, use the mobile app, or contact customer care if you booked directly. If you went through a travel agent, make sure to reach out to them. When you want to cancel, you’ll see a "Change or cancel your flight" button under your booking details. Plus, if you’re a Cathay member, you can cancel for free within 24 hours of booking through Manage Booking. Here’s a quick overview:

• Manage Booking: This is your go-to for managing your booking online, including making cancellations and changes.
• Direct Booking: If you are booking with Cathay Pacific, you can handle everything through Manage Booking.
• Travel Agent Booking: For those who booked through a travel agent, you’ll need to contact them directly for any cancellations or refunds.

What Are Cathay Pacific’s Policies on Flight Refunds?

Cathay Pacific's flight refund policies can be a bit tricky, depending on whether you booked directly with them or went through a travel agent, as well as whether your ticket is completely unused or partially used. If you booked directly, you can easily cancel and request a refund right on their website or app. However, if you went through a travel agent, you'll need to reach out to them directly for any cancellations or refunds. Refunds for Direct Bookings:

• Fully Unused Tickets: For tickets that you haven’t used at all, you can cancel and request a refund by paying a cancellation fee (if there is one), and you’ll get back the amount for the unused ticket.
• Partially Used Tickets: In case you have used a part of your ticket, you are still allowed to cancel the unused portion by paying a cancellation fee (if applicable) and receive a refund for that unused portion along with any applicable taxes.
• Redemption Award Tickets: You can get a refund for fully unused redemption award tickets, but if you’ve used any part of them, unfortunately, they’re not eligible for a refund.
• Refunds for Travel Agent Bookings: For those who booked through a travel agent, you’ll need to get in touch with them directly to cancel or request a refund, since Cathay Pacific can’t handle those requests.

How to Rebook Your Cathay Pacific Flight Without Extra Fees?

If you need to rebook a Cathay Pacific flight without incurring extra fees, you have a couple of options. You can make changes within 24 hours of your booking, or if the fare rules allow free changes. If you booked directly with Cathay Pacific, you can usually make changes through the "Manage Booking" section of their website.. However, if you went through a travel agent, you'll need to reach out to them to make any adjustments.

What Happens if Cathay Pacific Cancels Your Flight?

If Cathay Pacific cancels your flight, they are required to provide assistance and compensation, as stated on their website. Typically, you can choose between a full refund or rebooking on the next available flight. Plus, if the cancellation leads to a significant delay, you might qualify for additional compensation.

Are There Any Penalties for Changing Your Cathay Pacific Ticket?

Cathay Pacific may indeed impose a penalty for changing your ticket, but the exact fee—and whether it even applies—depends on various factors, such as the fare type, route, and timing of the change. For instance, fare types like Economy Saver might have steeper change fees compared to Economy Flex, Premium Economy, Business, and First-Class fares.

How to Use Travel Vouchers for Flight Changes on Cathay Pacific?

If you want to use a travel voucher for flight changes with Cathay Pacific, you'll generally need to get in touch with their customer service or navigate to the "Manage Booking" section on their website. You can usually apply the voucher towards the change fee or any fare difference between your original and new flights. Here’s a more detailed breakdown:

• Check Your Voucher's Terms and Conditions: Make sure the voucher is valid for flight changes and that your change falls within the voucher's expiry date.
• Contact Cathay Pacific: You can usually reach them through their website or by calling their customer service line.
• Inquire About Flight Changes: Let them know you want to change your flight and that you have a travel voucher.
• Provide Voucher Information: When making the change, be ready to share the voucher details so they can apply it to the change fee or any fare difference.
• Pay any Remaining Balance: If the voucher value is less than the change fee or price difference, you’ll need to cover the remaining amount.